PRIVACY POLICY
Last Updated: 19 Feb 2025
Thank you for choosing MixItDown (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make use of our services at MixItDown.com (“Site”).
1. INTRODUCTION
- Purpose of This Policy: This Privacy Policy informs you about the types of personal information we collect, how we use it, and the circumstances under which we may disclose it.
- Scope: This policy applies to the MixItDown website and all products and services offered by MixItDown, including our comprehensive automated music mixing service.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information you provide directly to us, such as:
• Contact Information: Name, email address, phone number, artist name, or other information you choose to provide when registering or filling out forms.
• Project Information: Audio files, track details, and other information required for mixing and licensing.
• Payment Information: We work with third-party payment gateways (e.g., PayPal, Stripe) to process payments. Although we receive payment status updates, we do not store your full payment card details on our servers.
2.2 Usage Data
We may collect information about how you access and use the Site, including:
• Log Data: IP address, browser type, browser version, pages visited, time spent on pages, and other diagnostic data.
• Device Information: Information about the device (computer, tablet, smartphone) you use to access the Site.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
• Remember user preferences and settings.
• Understand and analyze user behavior to improve our services.
• Facilitate advertising campaigns (including remarketing and targeted ads) through the Meta Pixel and similar tools.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for purposes including:
1. Service Provision: To provide, maintain, and support our mixing and licensing services, such as organizing your audio files, delivering final mixes, and generating licenses.
2. Communication: To contact you regarding your account, projects, or service updates, and to respond to your inquiries.
3. Payment and Order Processing: To process payments for our services and send you invoices or receipts.
4. Analytics and Improvements: To analyze usage trends and preferences, and to enhance our Site’s features, content, and user experience.
5. Marketing and Advertising: To display targeted advertising campaigns via the Meta Pixel on platforms like Facebook and Instagram.
6. Legal and Compliance: To comply with applicable laws, regulations, or legal obligations, and to enforce our Terms of Service.
4. META PIXEL AND TARGETED ADVERTISING
We use the Meta Pixel, a tracking technology provided by Meta (Facebook/Instagram), to understand user behavior and measure the effectiveness of our advertising campaigns. The Meta Pixel allows us to:
• Analyze Visitor Actions: We can see when you visit certain pages on our Site, submit forms, or engage with our content.
• Create Custom Audiences: We may use your interactions on our Site to display tailored advertisements on Facebook and Instagram.
You can manage how Meta (Facebook/Instagram) shows you ads by adjusting your ad settings in your Facebook/Instagram account. You may also opt out of certain tracking features in your browser settings or by using third-party opt-out tools.
5. HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
1. Contractors and Collaborators: For the purpose of fulfilling your mixing project. Contractors may access audio files and project details but are bound by confidentiality and non-disclosure agreements.
2. Service Providers: Third-party providers who assist us with payment processing, hosting, analytics, and other essential functions.
3. Legal Compliance and Protection: If required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.
4. Business Transfers: In the event of a merger, acquisition, restructuring, or bankruptcy, user information may be transferred as part of the assets.
We do not sell your personal information to third parties for their own direct marketing purposes.
6. DATA RETENTION
• Personal Information: We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Project Files: Audio files and related project data may be stored in our cloud storage systems for the duration of your project and as needed for archival or legal purposes, unless you request deletion.
• Payment Information: We retain payment transaction records for accounting, dispute resolution, or legal compliance for a period as required by applicable law.
7. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information, including:
• Encryption of Data in Transit: We use Secure Sockets Layer (SSL) certificates to encrypt data transmitted between our Site and your browser.
• Access Controls: We limit access to your personal information to authorized staff and contractors who need it to perform their duties.
• Third-Party Protections: When working with external service providers, we ensure they follow industry-standard security measures to protect your data.
However, no security method is 100% perfect, and we cannot guarantee absolute security of your data.
8. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These can include:
• Access and Update: You can request a copy of the personal information we hold about you and ask for corrections.
• Deletion: You may request the deletion of your personal information under certain circumstances.
• Opt-Out of Marketing Emails: You can unsubscribe from marketing emails by clicking “unsubscribe” in any email or by contacting us directly.
• Cookie Preferences: You can manage cookie preferences in your browser settings or by using third-party opt-out tools.
To exercise any of these rights or for any privacy-related inquiries, please contact us at the details provided below.
9. CHILDREN’S PRIVACY
Our Site and services are not directed to individuals under the age of 13 (or such other age as required by local law). We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected such information, please contact us immediately so we can delete it.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about our data practices.
11. CONTACT US
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
MixItDown
Email: info@mixitdown.com
Website: https://MixItDown.com
We will make every effort to address and resolve your concerns.
By using MixItDown.com and our services, you acknowledge that you have read and understood this Privacy Policy.
